Our Return Policy in short
Return Policy

Please contact SARAH'S SOAPS before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts SARAH'S SOAPS and gives information relevant and the reason for complaint.


Return Conditions

You can return the product only if it has been damaged in shipping. The product must be in new condition. If the product is used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. SARAH'S SOAPS suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. SARAH'S SOAPS will make a refund of eligible returns.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. SARAH'S SOAPS is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, SARAH'S SOAPS reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


All enquiries: sarahssoaps@hotmail.com